Self Help-Listening Skills
Although we use listening
skills more than any other communication skill, listening is rarely taught
(John Parker and Janet Weathers report the following breakdown of a person’s
communication activities in The Student Success Workbook: listening
— 45%; talking — 30%; reading — 16%; writing — 9%). Since the human brain
works about four times as fast as the mouth, to listen effectively requires
that you maintain a considerable amount of self-control and concentration.
It is little wonder that you may have found yourself nodding off in class
or wondering why you seem to gain very little from attending lectures
when we consider these facts. The good news is that you can improve your
listening skills by practicing the following techniques and principles:
In The Classroom:
- Develop a consumer-wise and positive attitude. You are taking that
class for some reason and therefore you have an investment at stake.
You have the opportunity to make the most of your investment, to benefit
from that class—it is your choice.
- Sit near the front of the class where you can easily see and hear
the teacher. If you are assigned a seat, and you cannot hear well,
ask the teacher to move you right away. Sitting near the teacher allows
you to focus more closely. It also gives the teacher the opportunity
to more easily get feedback from you, and you’ll have incentive to
- Review previous class notes, assignments, and texts before
you go to class. This will help you understand how the day’s lecture
relates to previous material and assigned readings. You will also
have a better understanding of the material, and this will enable
you to ask thoughtful questions for clarification (professors will
certainly appreciate this!).
- Be aware of what your mind is doing and be alert. If you practice
observing your mental activity, you’ll be less likely to spend the
entire class daydreaming about a burger at the Chicken. This takes
practice, but you will benefit if you learn to bring your mind back
to the classroom. Staying alert is not always easy, so avoid eating
heavy meals before class, wear comfortable clothing, and constantly
monitor your focus of attention.
- Use an efficient note taking system. Not only will this help keep
you awake and organized, but your efforts will pay off when you study
for exams and quizzes later.
- Ask questions to help you clarify concepts and to get you actively
involved in the learning process.
- Focus on the content of what the teacher says, not the delivery.
- Listen for the main points of the lecture and try to determine future
- Be responsive. Can you imagine how it feels to speak to a sea of
blank faces? Put some energy into your listening, and your teachers
may have more energy and enthusiasm as well.
- Since you can think faster than the speaker can talk, take advantage
of the speed of thought and mentally summarize main points, look for
underlying assumptions, anticipate what is coming, evaluate the evidence
that is being given, and compare and contrast the ideas with your
knowledge. This is active, critical listening.
A Few More Tips
(whether in the classroom or one-on-one):
- Empathize with the person and try to put yourself in his or her
place to help you see the point.
- Don’t interrupt; give them time to say what they are trying to say.
- Leave your emotions behind and control your anger. They will prevent
you from listening well.
- Get rid of distractions.
- Don’t argue mentally.
- Don’t antagonize the speaker. This could cause someone to conceal
important ideas, emotions, and attitudes.
- Avoid jumping to assumptions. They can get you into trouble. For
example, don’t assume that the speaker is using the words in the same
way that you are interpreting them. Ask for clarification if you are
A&S 1111 Resource Book. Fall 1989. The College of Arts and Sciences,
Oklahoma State University.
Weathers, Janet L. and John R. Parker. The Student Success Workbook.
La Crescenta, CA: Student Success, 1985.